Resolving Workplace Conflict - Communicating for Success

Today’s business environment presents new and growing challenges forcing organizations to continually increase productivity, improve quality, shorten cycle time, and reduce costs.  Survey after survey confirms that people are working longer and harder at jobs that are more complex and have a wider range of responsibilities.  At the same time, the way people work and communicate with one another is changing, creating added stress and complexity.  An unfortunate but natural byproduct of these challenges is conflict.  While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can, if allowed to escalate, result in damage to critical working relationships.